The Oil Rituels Plt reserves the right to review each return or exchange on a case to case basis.
The Oil Rituels return & exchange policy?
Returns are accepted if returned within 14 days of receipt. It is only applicable for defected products and will be replaced. Should the items be out of stocks, we would offer store credits. For exchanges, kindly indicate the name of product you’d like to exchange with. Exchanges are only allowed for products that are sealed. If the item requested is not available in stock, we will have to give you store credit instead.
Beauty products, home and living products (including candles, diffusers) are non-returnable. Sale and markdown items are also non-returnable and non-exchangeable. For returns and exchanges, customers are advised to notify us first at firstname.lastname@example.org by quoting the order number and product details. We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.
Please refer below for our terms and conditions: – For full price items and items purchased with coupon or discount code the items is returnable and exchangeable –
Here are some list of items that are not returnable and not exchangeable:
sale and markdown items. Please inquire further at email@example.com
Items that are damaged, marked or altered will not be accepted.
How do I return something to The Oil Rituels?
You can return any item to us within 14 days of receiving your order (just make sure your items are in the original condition). Please repack your items in the original packaging and ensure it is secured. We will provide a return address via email.